Refund policy

RETURNS, EXCHANGES & STORE CREDIT

I do not accept any returns, exchanges whatsoever but I do want you to love your purchase! The majority of my products are for beauty & personal use, so they are final sale due to sanitary and safety reasons. No refunds will be issued. Please be confident in your selections before finalizing your order. Should you feel strongly about discussing a problem with your purchase, please contact us at cupteasandsteam@gmail.com within 72 hours of receiving your order. We are more than happy to work with you to find a solution that works for the both of us, but please be conscious of the nature of our products. Please be advised that store credit may be given at the owner's discretion. 

Damages 

Your order is adequately packaged with handling and transit in mind. While I do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at cupteasandsteam@gmail.com with a photo of the damaged product AND shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product .

Variations

All of my products are made by hand out of natural ingredients so variations are to be expected. Each and every product I make is carefully inspected before heading to your doorstep. These variations do not affect the integrity of our goods and will not be considered defects or damages.